I just got off the phone with a Negotiator for a very large bank.

I always like to connect to them in some way.

So how’s the weather?

Where in the country are you?

How about those Rangers?

In the course of our conversation I asked how many files she had on her desk. She said they worked electronically (paperless).

When she went to her computer desktop to see what she had on tap I think it was a little more than just me that was surprised.

* 247 current files that had cleared Underwriting and Setup. These are the active files she needed to work on or was waiting for someone to get back to her on.

* Almost 500 files that were on their way to her (eventually). These were either incomplete, needed updating, or somewhere in the processing department.

With 247 files screaming for her attention right now, is it any surprise these poor people can’t get back to us in a timely fashion?

Which is why I contend that you need to make it as easy as possible for them to deal with your problem.

Complete, Concise, Clean Packages?

That’s just about mandatory isn’t it?

Labels: Loss Mitigation, Short Sale Negotiation, Short Sale Success